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ITIL v4 Foundation

This exciting and dynamic 3-day course, fully updated for ITIL 2011, introduces learners to the lifecycle
of managing IT services to deliver to business expectations. As well as an engaging, case study based
approach to learning the core disciplines of the ITIL best practice, this course also positions the student
to successfully complete the associated exam, required for entry into the future ITIL intermediate level
training courses.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service
Transition, Service Operations and Continual Service Improvement. These disciplines represent a service
life cycle framework that further enhances alignment to the business while demonstrating business
value, ROI and enabling IT to solve specific operational needs.

Audience Profile

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT
Developers, Service Providers, System Integrators

Participant Prerequisites

None, although a familiarity with IT service delivery will be beneficial

Course Objectives

At the end of this course, you will be able to:
• Comprehend Service Management as a practice
• Understand the Service Lifecycle
• Know the generic concepts and definitions
• Understand the key principles and models used behind selected         processes
• Identify the selected processes
• Understand the selected functions and roles
• Comprehend the technology and architecture of the Service Lifecycle
• Comprehend competence and training

Course Outline

The following items describe the outline of the course:
• Course Introduction
• Service Management as a Practice
• Service Lifecycle
• Service Strategy (SS)
• Service Design (SD)
• Service Transition (ST)
• Service Operation (SO)
• Continual Service Improvement (CSI)
• Technology and Architecture
• Integration of the 5 Core Processes
• Practice Exam Questions
• Exam (Optional

Course Materials

The following materials are included as part of the course:
• Printed Courseware
• Model papers for exam preparation

Tapati Choudhary

Service Management Consultant and Thinker

Internationally acclaimed ISO 27001- Lead Auditor , ITIL Trainer , ITIL V3 Expert , ISO 20000 practitioner , ITIL Course material developer.

More then 18 years of total experience in IT industry for consulting & training delivery for Corporate clients as well as Public clients.

ITIL v4 Foundation

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