ITIL® 4 Foundation
ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Audience Profile
The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
- Anyone working in a DevOps team
Participant Prerequisites
At the end of this course, participants will be able to:
- Understand the key concepts of ITIL® service management.
- Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
- Understand the four dimensions of ITIL® service management.
- Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.
- Learn the various ITIL® practices and how they contribute to value chain activities.
Course Objectives
At the end of this course, you will be able to:
• Comprehend Service Management as a practice
• Understand the Service Lifecycle
• Know the generic concepts and definitions
• Understand the key principles and models used behind selected processes
• Identify the selected processes
• Understand the selected functions and roles
• Comprehend the technology and architecture of the Service Lifecycle
• Comprehend competence and training
Course Outline
- Course Introduction
- Service Management: Key Concepts
- The Guiding Principles
- The Four Dimensions of Service Management
- The Service Value System
- Continual Improvement
- The ITIL® Practices
- Practice Exam Questions
- Exam
Course Materials
The following materials are included as part of the course:
• Accredited courseware
• Model papers for exam preparation
Accredited ITIL® 4 Foundation training is provided by Ducis Management Consulting Private limited accredited by PeopleCert.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
All AXELOS®/PeopleCert trainings are accompanied with certifications. Certification in a mandatory.
Tapati Choudhary
Service Management Consultant and Thinker
Internationally acclaimed ISO 27001 – Lead Auditor, ITIL® Trainer, ITIL® V3 Expert, ISO 20000 Practitioner, ITIL® Course material developer.
More than 18 years of total experience in the IT industry for consulting & training delivery for Corporate clients as well as public clients.
