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ITIL® 4 Foundation

ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

Audience Profile

The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team

Participant Prerequisites

At the end of this course, participants will be able to:

  • Understand the key concepts of ITIL® service management.
  • Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
  • Understand the four dimensions of ITIL® service management.
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL® practices and how they contribute to value chain activities.

Course Objectives

At the end of this course, you will be able to:
• Comprehend Service Management as a practice
• Understand the Service Lifecycle
• Know the generic concepts and definitions
• Understand the key principles and models used behind selected         processes
• Identify the selected processes
• Understand the selected functions and roles
• Comprehend the technology and architecture of the Service Lifecycle
• Comprehend competence and training

Course Outline

  • Course Introduction
  • Service Management: Key Concepts
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • The Service Value System
  • Continual Improvement
  • The ITIL® Practices
  • Practice Exam Questions
  • Exam 

Course Materials

The following materials are included as part of the course:
• Accredited courseware
• Model papers for exam preparation

Accredited ITIL® 4 Foundation training is provided by Ducis Management Consulting Private limited accredited by PeopleCert.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

All AXELOS®/PeopleCert trainings are accompanied with certifications. Certification in a mandatory.

Tapati Choudhary

Service Management Consultant and Thinker

Internationally acclaimed ISO 27001 – Lead Auditor, ITIL® Trainer, ITIL® V3 Expert, ISO 20000 Practitioner, ITIL® Course material developer.

More than 18 years of total experience in the IT industry for consulting & training delivery for Corporate clients as well as public clients.

ITIL® 4 Foundation

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