ITIL® 4 Specialist: Direct, Plan and Improve (DPI)
The ITIL 4 Specialist: Create, Deliver, and Support (CDS) module is a key part of the ITIL 4 Managing Professional certification track. This training provides professionals with the essential knowledge and skills to plan, build, and optimize IT-enabled services. Learn how to create a high-performing service value stream while enhancing customer satisfaction and business efficiency.
Course Overview
The ITIL 4 Direct, Plan, and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.
Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
The ITIL 4 DPI qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, assessing the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows. It is also a prerequisite for the designation of ITIL 4 Strategic Leader.
Target Audience:
This certification is best suited for Professionals engaged in Service Delivery or those wishing to enhance their skills in Service Management. The audience also includes managers of all levels involved in shaping direction and strategy or developing a continually improving team performance.
Participant Prerequisites
- ITIL® 4 Foundation Certification
Course Objectives
At the end of this course, you will be able to:
- Learn how to align IT strategy with business success effectively
- Gain practical knowledge with ITIL 4 Strategist Direct Plan and Improve Valuestreams
- Understand governance, continual improvement, and strategic service management processes
Course Outline
- Identify the Scope of Control
- Governance, Risk and Compliance (GRC)
- Communication and OCM
Course Materials
The following materials are included as part of the course:
• Accredited courseware
• Model papers for exam preparation
Accredited ITIL® 4 Specialist: Direct, Plan and Improve (DPI) training is provided by Ducis Management Consulting Private limited accredited by PeopleCert.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
All AXELOS®/PeopleCert trainings are accompanied with certifications. Certification in a mandatory.
