ITIL® 4 Specialist: Create, Deliver, and Support (CDS)
The ITIL 4 Specialist: Create, Deliver, and Support (CDS) module is a key part of the ITIL 4 Managing Professional certification track. This training provides professionals with the essential knowledge and skills to plan, build, and optimize IT-enabled services. Learn how to create a high-performing service value stream while enhancing customer satisfaction and business efficiency.
Course Overview
The ITIL 4 Specialist: Create, Deliver, and Support (CDS) module is a key part of the ITIL 4 Managing Professional certification track. This training provides professionals with the essential knowledge and skills to plan, build, and optimize IT-enabled services. Learn how to create a high-performing service value stream while enhancing customer satisfaction and business efficiency.
Target Audience:
- IT Service Managers & IT Support Managers
- IT Operations Managers & ITSM Professionals
- Service Desk Managers & Technical Support Staff
- Professionals aiming for the ITIL Managing Professional (MP) designation
Participant Prerequisites
- ITIL® 4 Foundation Certification
Course Objectives
At the end of this course, you will be able to:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Valuestreams
- Know how to create, deliver and support services
Course Outline
- Plan & Build a Service Value for CDS
- Concepts & Challenges
- Value of IT across the SVS
- Contribution of ITIL Practices in CDS
- Using Value Streams
- Using a value stream to provide user support
- Creating, Delivering & Supporting Services
- Coordinating & Prioritizing activities
Course Materials
The following materials are included as part of the course:
• Accredited courseware
• Model papers for exam preparation
Accredited ITIL® 4 Specialist: Create, Deliver, and Support (CDS) training is provided by Ducis Management Consulting Private limited accredited by PeopleCert.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
All AXELOS®/PeopleCert trainings are accompanied with certifications. Certification in a mandatory.
