ITILĀ® Foundation (Version 5)
ITILĀ® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
Audience Profile
This course is especially valuable for:
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Service desk analysts, IT support, and operations specialists
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IT and service managers
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Product owners and digital product managers
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Project and transformation managers
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Consultants and business stakeholders interacting with IT services
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Anyone seeking a globally recognized foundation in modern IT service management principles and practices
Participant Prerequisites
No formal prerequisites ā Anyone with an interest in IT service management can attend
Course Objectives
Lifecycle thinking
Embrace a ‘lifecycle mindset’ to make smarter decisions, anticipate changes, reduce technical debt, improve service continuity, and keep teams aligned while leaving silo mentality behind
Collaborative, value-focused working
Strengthen collaboration across roles and teams by aligning with modern, team-based delivery and focusing on shared outcomes, transparency, end-to-end value streams, and value co-creation
Continuous improvement mindset
Build practical skills to embed continual improvement into everyday work, foster a growth mindset, and swiftly adapt to change in fast-paced digital environments
Course Outline
- Key ITIL Terms and Definitions
- Product and Service Management
- Strategy and Transformation
- Service Offerings
- Value Co-creation
- Service Relationships
- The ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal Factors and External Factors
- The ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of ITIL Product and Service Lifecycle Activities
- The ITIL Value System
- Components of the ITIL Value System
- The ITIL Guiding Principles
- Governance
- Value Chain
- Management Practices
- The ITIL Continual Improvement Model
- Value Stream Identification
- Mapping and Management
- Key Concepts of Value Stream Mapping and Management
- Application of Value Streams
- Purpose of Value Stream Mapping and Management
- ITIL and AI
- Introduction to AI
- ITIL AI Governance
- ITIL and other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
- Practice Exam Questions
Course Materials
The following materials are included as part of the course:
ā¢ Accredited courseware
ā¢ Model papers for exam preparation
Accredited ITILĀ® Foundation (Version 5) training is provided by Ducis Management Consulting Private limited accredited by PeopleCert.
ITILĀ® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoā¢ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
All AXELOSĀ®/PeopleCert trainings are accompanied with certifications. Certification in a mandatory.
Tapati Choudhary
Service Management Consultant and Thinker
Internationally acclaimed ISO 27001 – Lead Auditor, ITILĀ® Trainer, ITILĀ® V3 Expert, ISO 20000 Practitioner, ITILĀ® Course material developer.
More than 18 years of total experience in the IT industry for consulting & training delivery for Corporate clients as well as public clients.
